When you order a test, the order is final. We
do not reimburse, even if you have cancelled your test.
We hold the money as a credit which you can use for your
next order.
You have to be careful about the sample in case you are
directly collecting and sending samples to us. Due to sample
degradation if the result cannot be carried out properly,
you will be requested to provide your sample once again.
In the very unlikely event that the result of analysis
is found to be in error, we shall refund to you any amount
you have paid us in respect of the analysis. Alternatively,
we shall perform further analysis at no charge to you, the
customer.
The information contained in the result of analysis is
prepared solely for the use of the customer to whom it is
given or sent by Eastern Biotech & Life Sciences. No
other person will be able to take the delivery of the report
on be half of the person ordered for the test. In special
occasions with a written document from the person concern
will be under consideration for delivering the report.
